News

Client communication is now a single chat regardless of channel: e-mail, Telegram, WhatsApp, and SMS are composed and read the same way, and the system knows what each channel supports.

• One "Kanály" block in the profile instead of three: the agency's mailbox, Telegram, WhatsApp, and SMS in one list — what is connected, whether it works, why not, and who can see the conversation. Any mailbox or messenger can be connected.
• Formatting in any channel: bold, italic, link, list — one editor for e-mail, Telegram, and WhatsApp; SMS has no formatting buttons, and this is stated clearly. An incoming e-mail with images and a table is displayed just like in a mail client; images from the web load on demand via a button.
• Honest status: "Odesílá se…", "Opakujeme…" with a reason, "Nepodařilo se" with a "Zkusit znovu" button. Sending no longer depends on a brief provider outage — the queue will retry automatically.
• The client card shows all communication as a single chronological feed with a channel label; you can reply via any connected channel directly from there. The list and thread update on their own, no F5 needed.
• E-mail templates now have a short version for chat and SMS: "Odeslat klientovi" uses it automatically when the channel is a messenger.